Cannot sign up

  1. 2 years ago

    I have a problem with sign up

    1. On the main page in header I clicked Developers
    2. Then clicked Get started
    3. Then clicked Choose template
    4. Then choose template id1080
    5. Then in form sign up fill correct data of email and password (9 numbers)
    6. Clicked continue

    Result: Loader on the green button spin, spin and spin endless

    I've hunted down the bug. This should be fixed now. Thanks for letting us know.

  2. richardhealy

    1 Jul 2015 Administrator

    Can you tell me if you are receiving any errors in the Developer console in your browser?

  3. yes
    http://take.ms/jlKi8

  4. richardhealy

    1 Jul 2015 Administrator

    Do you have a BaseKit / SiteJam account already? Also, if you could go to the network panel of that register request, there maybe more info in there that could help.

    Sorry about this, I'll get it sorted for you asap.

  5. richardhealy

    1 Jul 2015 Administrator

    I have discovered the bug.

    We have backend validation that only accepts 7-100 characters; this doesn't include numbers(!?!). We will get this fixed. But for now, if you could use a password that is between 7-100 in the range of [a-zA-Z].

    Hope that helps.

  6. aaaa! of course, i will use [a-zA-Z]
    Thank you!

  7. Oh! I did this!

  8. richardhealy

    2 Jul 2015 Administrator

    Did it work for you?

  9. richardhealy

    2 Jul 2015 Administrator Answer

    I've hunted down the bug. This should be fixed now. Thanks for letting us know.

or Sign Up to reply!