Unable to write in the /home/basekit/uploads/...

  1. 2 years ago
    Edited 2 years ago by ajvdhek

    Hi,

    I get this

    Error: Unable to write in the /home/basekit/uploads/templates/7ad63efd555aa4d696459bf14ae0043d directory\n

    I've uploaded a new template, didn't help, I can't change the content of the template without getting this error. This must be something account specific as in other accounts I can change it via the inline template editor.

    Maybe this error is caused by the fact that I used custom templates before it was implemented as an inline editor.

    I hope you can fix this.

    Regards,

    Adriaan

    Hi Adriaan,

    I believe this is a bug in BaseKit that will be fixed in 7.65. In 7.64 we have a new error message that will say 'There is a problem saving this file'.

    If this issue needs fixing right now for your environment, raise a ticket on ZenDesk and the Pirate team will look at getting fixed for you asap.

  2. Hello Adriaan,
    sorry to hear you are having troubles. Our developers are investigating the issue at the moment. I will let you know once the issue is sorted out.

    Regards,
    Ivan

  3. richardhealy

    24 Aug 2015 Administrator Answer
    Edited 2 years ago by richardhealy

    Hi Adriaan,

    I believe this is a bug in BaseKit that will be fixed in 7.65. In 7.64 we have a new error message that will say 'There is a problem saving this file'.

    If this issue needs fixing right now for your environment, raise a ticket on ZenDesk and the Pirate team will look at getting fixed for you asap.

  4. Thanks, that explains. I already created a ticket, but they closed it and they pointed me here as there is no support for developer mode ;-)

    I now hear the song "The circle of life...." (elton john)

    I created a follow up ticket so that probably will now be looked at.

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